The Vernon Company is pleased to announce that Stephanie Conklin has been named a service super hero by PPAI, the promotional product industry’s primary association. PPAI’s PPB Magazine annually recognizes the industry’s top customer service individuals. Conklin, a longtime Newton resident, was named one of fourteen superheroes for 2018.
“During her more than four decades at Vernon, Stephanie has learned how to support the company’s salespeople so they can focus on selling,” says nominator and Vernon sales rep Michael Propst. When he’s out of the office, she reaches out to the customer if questions arise so the orders keep moving forward and she handles most of the issues before they ever get to Propst and the other salespeople. For example, on one order, the vendor had indicated significant deviations from what the customer requested. Before the problem ever reached the salesperson, she jumped in, straightened it out and sent a resolution to the customer, then updated the salesperson. By taking personal responsibility to correct the errors, she made a potentially big problem a non-issue.
“I’m honored and humbled to receive this recognition,” says Conklin. “The best part of my job is having the opportunity to work with our account executives and help resolve their issues accurately and expediently. I really believe that my work ethic was instilled in me by my family, so I do my best to provide great service to all of our salespeople.”
“These superheroes prove that customer service is not a department—it’s an attitude,” states Tina Berres Filipski, editor at PPB Magazine.
The full article can be found in the November issue of PPB Magazine.